Return Policy


If you want to return your order, please contact us at: You will receive return instructions within 24-72 hours.

You can return your product within 30 days of placing your order. All returned products must meet the return conditions, such as: no signs of use, all cards and accessories must be intact, and the packaging must be intact.

Do I have to pay for my return shipping? Yes, all customers are responsible for the costs of their return shipping. Costs may vary depending on your location, between £15 and £25. We recommend sending your return with tracking (Track & Trace), as we cannot be responsible for lost return packages. All return packages must have a tracking code. The sender is responsible for the return package and must ensure that the package is delivered undamaged to us. Return packages should be sent to the fulfillment center in Asia. Therefore, return costs can be high.

There are some products that cannot be returned:

  • Bras

  • Underwear

  • Hair products

  • Makeup

  • Hair care products

  • Shapewear

  • Electronic hair care devices

Products not in the original packaging cannot be returned. Used products cannot be returned either!

Promotion periods: During discount campaigns, Velve-Atelé does not reimburse the costs of return shipping. Of course, you retain the advantage of a 30-day return period and can return your product within that timeframe, with or without fulfilled return conditions. Do you want to return your purchase with a discount? Then you will receive a voucher equivalent to the value of your purchase amount. You will receive your voucher within 14 days after your return via email.

What happens if I don't pick up the package?

Not picking up the packages does not automatically entitle you to a refund. You are responsible for picking up your packages and receiving them. Only then can they be returned if desired.

Can I refuse the package?

If you do not accept the package at the door, the right of return and the refund of the purchase amount also cease. You must accept the package and return it to us if you want the purchase amount refunded.

When will I receive the refund for the returned item?

As soon as we have received the product in its original packaging, unused and undamaged, the purchase amount will be refunded to your bank account within 1 to 4 working days.

Velve-Atelé reserves the right to refuse returned products if it turns out that they have been used or have not been returned within the specified timeframe.


Electronic products have NO warranty.

Return address:

Name: Qiaoli Zhang Address: 5th Floor, East Elevator, Building 5, Niannianhong Furniture Group, No. 201, Yongmao Road, Choujiang Street City: Yiwu Postal Code: 322000 Region: Zhejiang