Privacy Policy

 

About Our Privacy Policy

Verve-Atelé values your privacy highly. We only process data that we need to (improve) our services and handle all information collected about you and your use of our services with care. Your data will not be shared with third parties for commercial purposes. This privacy policy applies to the use of the website.

Velve-Atelé and the services accessed from there. This privacy policy describes what information we collect about you, how we use this information, and under what conditions this information may be shared with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy contact person, whose contact information is at the end of our.

 

Privacy Policy

Below, you can read about how we process your data, where we store it, what security techniques we use, and to whom data is visible.

 

About Our Data Processing

Below, you can read about how we process your data, where we store it, what security techniques we use, and to whom.
data is visible.


E-commerce Software

We use web hosting and email services from Shopify, Google G Suite, and Klaviyo. For our web hosting, we use a web host. Personal data collected when you use our website and services is shared with our web host, which needs access to this information to provide (technical) support. They will not use this data for other purposes. According to the agreement we have with them, our web host is obligated to take necessary precautions and security measures for your personal data.

Our e-commerce store is developed using Shopify software, and we host our store on a dedicated server. We have taken necessary precautions and security measures regarding your personal data, such as SSL encryption and a strong password policy.


Email and Mailing Lists

For our regular email, we use our web host's email services. This party has taken appropriate technical and organizational measures to prevent misuse, loss, or alteration of your data. Our web host does not have access to our mailbox, and we treat our email traffic confidentially.

Purpose of Data Processing

General Purpose of Data Processing

We use your data exclusively to provide our services to you. This means that the purpose of processing this data is directly related to the task you offer us. We do not use this data for (targeted) marketing. If you share information with us, and we use this information - not at your request - to contact you later, we will first ask for your explicit consent. Your data will not be shared with third parties for purposes other than to fulfill accounting and administrative obligations. These third parties are all bound by confidentiality through the agreement we have concluded with them, an oath, or a legal obligation. Automatically collected data Information collected automatically by our website is processed only to provide services to you and/or to further improve our services. This information (e.g., your IP address (anonymized), browser, and operating system) is not personal information. Cooperation in tax and criminal investigations In some cases, we may be legally obliged to share your data to assist in a tax or criminal investigation. In such cases, we are obliged to comply with the requirements and provide assistance, but we will oppose this on the basis of legal possibilities.

Retention Periods

We retain your data as long as you are a customer with us. This means that we keep and store your customer profile until you inform us that you no longer want to use our services. Such a notification is also considered a request to be forgotten. We are obliged to retain invoices containing your (personal) data due to relevant administrative obligations, and this information is stored securely until the deadline for these obligations has expired. Employees no longer have access to your customer profile and all documents produced as a result of your assignment or task.


Your Rights

According to applicable law, you, as a data subject, have certain rights concerning personal data processed by us or on our behalf. Below is an explanation of these rights and how you, as a data subject, can invoke these rights. To prevent abuse, we send invoices and copies of your data primarily to the email addresses you have notified us. If you wish to receive this information at another email address or, for example, by mail, we will ask you to identify yourself accordingly. We will keep a record of requests made; in the case of a request to be forgotten, we will keep a record of anonymized data. You will receive all invoices and data copies in files structured in a machine-readable format based on the data classifications we use in our system.

Right to Access

You have the right to access at any time the data that we process that relates to you or can be traced back to your person. You can request such access from our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, along with a supplementary list of the processing companies processing this data, specifying the categories under which we store this data, via the email address we know.

Right to Rectification

You have the right to have all data that we process that relates to you or can be traced back to your person corrected at any time. You can request this correction from our privacy contact person. You will receive a response to your request within 30 days. If your request is approved, we will send you confirmation that the information has been corrected via email to our known address.

Right to Restriction of Processing

You have the right to restrict at any time the data that we process that relates to you or can be traced back to your person. You can request such a restriction from our privacy contact person. You will receive a response to your request within 30 days. If your request is approved, we will send you confirmation via the email address we know that the processing of your data will be restricted until you choose to lift this restriction.

Right to Portability

You have the right to have the data that we process that relates to you or can be traced back to your person processed by a third party of your choice at any time. You can send such a request to our privacy contact person. You will receive a response to your request within 30 days. If your request is approved, we will send you via the email address we know your (personal) invoices or copies of data that we or third parties have processed for our benefit. It is very likely that, in such a case, we can no longer offer you our services, as we can no longer guarantee the previous data security.

Right to Object and Other Rights

You have the right to object to the processing of your personal data at any time. In the event of such objection, we will immediately cease all processing of your data while the objection is investigated and processed. In the case of a substantiated objection, we will return all invoices and/or copies of the personal data that we or third parties have processed for our benefit up to that point and cease processing thereafter. You also have the right not to be subject to automated decision-making or profiling. We process your data in such a way that this right does not apply. If you believe that this right applies, please contact our privacy officer.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, this page will always display the latest version of our privacy policy. If a new privacy policy affects how we use newly collected data about you, we will notify you by email.